Policies
Our goal is for you and your loved one to be completely happy with your celebration. By booking with The SIGN Elf, you agree to the policies below.
Before We Arrive
- Water your lawn. Hard ground makes setup almost impossible and can tear the signs. Water for about 30 minutes on each of the 3 days before setup. If a 6-inch tool slides easily into the ground, we’re good!
- Mow and trim first. Please finish yard work before we set up. If a lawn service is scheduled while your display is up, let them know about the signs or move them to after pickup.
- Surprising someone at another address? Let someone in that household know we’ll be on the property during setup and pickup. Booking and paying gives us permission to be there.
- Surprising someone in your home? Close the blinds during setup and leave an outside light on for us.
- Gated community? Let security know our name and delivery date, or send us the gate code.
- Have pets? Please secure them so we can set up safely.
- Check your confirmation. We’ll email you an order confirmation. Please double-check the address and date.
If a problem comes up, we’ll do our best to reach you right away.
While Your Display Is Up
- Take all the photos you want, but please don’t pull up, move or rearrange the signs. The design is lost and the signs can be damaged. Need it taken down early? Call us and we’ll come get it.
- Don’t mow, edge or weed-eat around the signs.
- Don’t attach balloons. They can pop and melt onto the signs, especially on hot days.
- Keep children from playing on or pulling up the signs. Some look like toys, but they aren’t.
- We place a small sign with our name, phone number and website so friends and neighbors can find us. Please don’t move or hide it.
- If the recipient asks who ordered the display, we’ll tell them unless you ask us not to. We’ll remove the display right away if the recipient asks.
Damage and Liability
- All signs are the property of The SIGN Elf. You’re responsible for them while they’re in the yard, even if you don’t live at the address. Missing or damaged pieces will be invoiced.
- The SIGN Elf and its representatives are not responsible or liable for any injury to any person while the signs are in the yard. You also agree to release The SIGN Elf from any responsibility or liability for injuries or damage to any person or property during setup or removal.
Cancellations and Changes
Life happens and plans change. We get it!
- 48 or more hours’ notice: We’ll gladly reschedule or give you a full refund.
- Less than 48 hours’ notice: You can choose a 50% refund, or keep the full amount as credit toward a future date (based on availability).
Weather Policy
Oklahoma weather keeps us all on our toes! Here’s how we handle it.
We set up rain or shine. Rain won’t stop your celebration. We only cancel when the weather is truly dangerous for our team or your display, like:
- Lightning or thunderstorms
- Tornadoes
- Hail
- Heavy snow or ice (when the ground is too frozen for stakes)
- Winds over 30 mph
If WE have to cancel, you get a full refund. No hassle, no fine print.
Safety comes first. If dangerous weather rolls in after your display is up, we may take it down early so your signs don’t end up in the neighbor’s yard. Once the storm passes, we’ll gladly put it back up so you can keep celebrating!
Refunds
If the ground is too hard or rocky for stakes, we’ll refund everything except $50 to cover prep and travel time. Ice and frozen ground fall under our Weather Policy.
We can’t offer refunds when:
- The address we were given is incorrect
- We’re denied access to a gated community
- Pets or other animals keep us from setting up
- The recipient asks us to remove the display
Delivery Areas
To keep our team and signs safe, we may decline delivery to an area we feel is unsafe. This is rare, and we’ll always contact you if it happens.
What We Won't Put Up
We will never put up a mean, racially insensitive or inappropriate display. We only want recipients to be happy. We approve the wording on every sign before your order is processed.
Privacy Policy
Photo & Advertising Release
We will photograph your greeting for use on our website, Instagram, Google, Pinterest and Facebook pages, and may publicly congratulate the recipient and use any written feedback from you. To opt out, choose Disagree on the photo question when you book.